Cancellation Policy & Spa Etiquette
We understand that unanticipated events happen occasionally in everyone’s life. Business meetings, project deadlines, flight delays, car problems, snowstorms, and illness are just a few reasons why one might consider canceling an appointment. In our desire to be effective and fair to all of our clients and out of consideration for our therapist’s time, we have adopted the following policies:
- 24 hour advance notice is required when cancelling an appointment. This allows the opportunity for someone else to schedule an appointment.
- If you are unable to give us 24 hours advance notice you will be charged a $25 appointment fee. This amount must be paid prior to your next scheduled appointment.
Anyone who either forgets or consciously chooses to forgo their appointment for whatever reason will be considered a “no-show”. They will be charged for their “missed” appointment which is a $25 appointment fee and future service will be denied until payment is made.
Appointment times have been arranged specifically for you. We ask that you arrive 10-15 minutes prior to your schedule appointment time. For new guest, please allow 20 minutes to complete your guest profile. If you arrive late your session may be shortened in order to accommodate others whose appointments follow yours. Depending upon how late you arrive, your therapist will then determine if there is enough time remaining to start a treatment. Regardless of the length of the treatment actually given, you will be responsible for the “full” session.
Out of respect and consideration to your therapist and other customers, please plan accordingly and be on time.
WE LOOK FORWARD TO SERVING YOU.
All spa reservations are subject to availability. Reservations have been arranged specifically for you, therefore a credit card or gift card is requested to guarantee your reservations.
Spa Payments, Gratuity, Series, Packages and Gift Certificates.
Payments are accepted in the form of cash, Skin & Beyond gift certificates, and most Major Credit Cards. All gift certificates must be present at the time of service and the available balance will be applied to the transaction. Skin & Beyond promotional gift certificates or third party gift certificates may only be used for spa services. Skin & Beyond promotional gift certificates are valid for one year from date of purchase. Regular priced gift certificates are valid for two years from date of purchase. Gift certificates, series of treatments, and spa packages are non-refundable and may not be redeemed for cash. Any unused balance will remain on a gift certificate. Gratuities are not included in the value of the services and are at your discretion. Gratuity envelopes are provided when checking out. Menu services and prices are subject to change without notice.
Spa Products and Returns
Unopened products may be returned with 48 hours of purchase and with the original receipt.
No returns will be accepted on open products.