Skin & Beyond Day Spa - Day Spa FAQ's in Franklin, TN

FAQ's

How to Spa

Undress to your level of comfort. Our therapists use modest draping techniques to ensure that your comfort is always maintained.

Please turn off cell phones and pagers as you enter the spa.

Spa Q &A

I'm new at this- what do I do first? Try a 60 minute Swedish Massage or Le Grand Classique (Yonka Facial) - a great intro to spa culture.

* Please note that a credit card confirmation will be required at time of booking.

Including clients with a Spabuzz gift certificate.

Booking an appointment:
Our peak hours are afternoons, weekends (especially Saturdays) and holidays. If would like to schedule any appointment within these times, we encourage you to book as far in advance as possible. If you are flexible and can make a mid-week appointment, we are more likely to be able to accommodate you on shorter notice. Please mention at the time of making your reservation if you will be using a gift certificate so we can retrieve the paperwork prior to your arrival and advise you of any policy that may affect its use.

Is gratuity included? For your convenience you may elect to add a gratuity to your services. For those new to spa culture, customary gratuity is 18% of the service dollar. We will automatically add a 18% gratuity to all groups and parties.

Do you offer a referral program? Absolutely. We value our clientele. We are grateful for and appreciate your referrals. The greatest compliment we can receive is a referral from a current client. As a result we have a Refer a Friend Program.

Our new referral program gives you the perfect reason to tell your friends and family about our spa and our services. Your friend will receive $10 OFF on any spa service on their first visit and you will receive a wonderful free gift from us!

Please arrive at least 15 minutes prior to your service to allow enough time to check in and relax and to fill out any paper work. Please inform your therapist of any injuries, surgeries, or medical conditions as some treatments may be contraindicated.

Cancellations/Lateness Policy

We understand that everyone has things that come up - work, kids, or emergencies.

Many people do not understand, though, that when we make appointments with you, it is not one-way - our staff is waiting to meet with you as much as you are with them. There are many times that other people want the same times or appointments as you, and we cannot accommodate them due to our prior commitment (to you).

We ask that all appointments be reserved with a major credit card. Because we want to provide each of our clients with a great experience from the moment they schedule their appointment, we are more than willing to cancel or reschedule you appointment if you do so in a reasonable amount of time. We kindly request the courtesy of giving us the following notice for cancellation or rescheduling:

24 hours notice for a single service,
48 hours notice for a package & weekend services,
72 hours notice for a Holiday

After this, however, we do charge $25 fee to your credit card or gift certificate, if you cancel or reschedule within the above timeframe of your appointment, unless you have another guest willing to take your spot.

**Appointments made within 24 hours are automatically subject to cancellation fees**

**We Reserve The Right To Charge Late Appointments As Cancelled Appointments Or No Shows**